Hello! SurgInsite, Inc. is pleased you used one of our ambulatory care centers or physician partner offices. SurgInsite partners with physicians and surgery centers to provide patients with the highest standards of patient care and safety for their surgical procedures. We understand the apprehension some patients feel when going into surgery. It is our goal to provide patients with an experience that exceeds their expectations.
If you are seen at one of our ambulatory surgery centers, rest assured that you are treated in a top-notch facility, fully compliant with state and federal regulations and standards of care. Each one of our ambulatory surgery centers is accredited, and therefore audited by an external accreditation agency, mandating high standards of care. This means regular inspection and maintenance of surgical equipment, highly qualified staff, fully credentialed doctors, and emergency preparation and training.
If visiting our partner physician offices, know that you are being treated in a top-notch office-based setting which participates in our SurgInsite program.
SurgInsite works diligently with your physician’s office and its staff to implement the highest quality of care and maintain standards typically mandated by some of the most respectable accreditation agencies in the nation, such as Joint Commission and Accreditation Association for Ambulatory Healthcare (AAAHC).
Every SurgInsite location provides a Guest Services binder to help familiarize you with our company, providing you with information that concerns you, the patient. While you have immediate visibility and access to your doctor and his/her staff, we want you to know that SurgInsite staff, too, is always there, supporting our ambulatory care centers and physicians’ staff with services not visible to you.
The benefits of the SurgInsite program offered to you today are plentiful –
1. You (the patient) can expect a higher quality of care here. Why? The SurgInsite program assures unsurpassed customer care by providing the highest quality patient care and patient safety in healthcare standards for your procedure.
2. To continue to offer the convenience of performing this procedure in our office-based setting for you (the patient), we have partnered with your physician’s practice to assist them in paying for their overhead, i.e. equipment, staff and space required to perform the procedure. This charge is separate from the physician’s fee, as it would be any hospital or other surgical facility.
3. If you have any issues with the Explanation of Benefits and/or Bills please do not hesitate to contact SurgInsite’s Billing Department. Contact information is on the brochure you received prior to your procedure. SurgInsite‘s priority is patient safety and satisfaction.
We hope you found or will find the information in the Guest Services booklet useful in understanding our relationship with your doctor, their staff, and how we can serve you best. Satisfaction of our guests is of utmost importance as we strive to provide you with personalized, safe and high quality care, in the comforting and convenient environment of your physicians’ locations. Should you have any questions, please do not hesitate to contact us.
NOTICE OF PRIVACY PRACTICE SurgInsite is providing you with this notice of privacy practices which explains how your health information is used and shared, how to get access to your health information, and how you can further exercise your health privacy rights. In most cases, you should get this notice on your first visit to our facility, and you can ask for a copy at any time. SurgInsite cannot use or disclose information in a way that is not consistent with this notice.
PATIENT RIGHTS It is important you know your rights and responsibilities while being treated at a SurgInsite treatment room. These rights and responsibilities can be accessed for your review by clicking on this file View your Patient Rights and Responsibilities.